Postage and Packaging

How long will it take to get my order?

Please allow 1 week for us to create your customized jewellery with the exception of fingerprint and handwriting designs which take 2 weeks. This is not inclusive of shipping time. Canada Post Express shipping from within Canada typically takes 2 business days from date of shipment.  Small Packet and Tracked Packet shipping to the United States takes approximately 7 days but can take up to 10 days.  If you are in a rush, please let us know and we will do our best to accommodate your request. 

All jewellery is gift wrapped.  All pieces are carefully packed so that they reach the customer in perfect condition.  

If you have you have an urgent gift request we will do out best to meet your deadline.  Please contact our studio prior to placing your order.  If we are experiencing high volume and your order will take longer than 1 week, we will notify you when you place your order.

What is the cost of shipping?

Ontario and Quebec - $8.00

Other provinces and USA - $10.00

Orders over $100 in Canada and over $150 US and International - shipping is free

Do you ship internationally?

Yes.  We can’t guarantee a specific delivery timeframe due to customs.  The customer is responsible for all import duties and taxes.

May I ship directly to the gift recipient?

Yes, of course!  Be sure to include the 'ship to' address in 'special instructions' at checkout.   Your gift will be packaged beautifully. We can include a gift card with your message.  Unless specifically requested, we will not include an invoice in packages shipped as a gift.  The receipt will be sent directly to you.

Do you offer gift wrapping or gift cards?

Each jewellery piece comes gift wrapped.  We include a small plastic bag with an anti-tarnish tab for storage.  There is a note about jewellery care included.

Pricing

All pricing is in Canadian dollars and includes taxes.  Shipping is an additional cost.